Make a claim
If your family needs to make a death claim in the future, we understand it will be a difficult and worrying time for them. We will take great care in helping them through the process.
In the event of needing to claim on the Accidental Death insurance policy, your representatives can register the claim by either email or letter. To help everyone understand what will be needed and to assist us in managing the claim as quickly as possible, our process is detailed below:
You can register your claim by email to firstname.lastname@example.org
or if you prefer, by writing to us:
Lime International Limited
The Leadenhall Building
122 Leadenhall Street
Tel no. +44 (0)203 753 469
To help us process the claim quickly, please provide us with the following information when registering your claim:
The name of the person who has died
Who you are and your relationship to the deceased
The Accidental Death insurance policy number (if you have it)
Your preferred contact details
About the claims process
We will register the claim and notify the insurer, who will ask for the completion of a claim form by the nominated beneficiaries or appointed legal representative and to provide all reasonable and necessary evidence required to support the claim. If the information supplied is insufficient, further information may be requested. If the additional information is not supplied, the claim may be rejected or payment withheld until the information requested is received.
If the insurer turns down a claim, and the nominated beneficiaries or appointed representatives do not agree, they can appeal this decision, and will be given the contact details for Lloyd’s and the Financial Ombudsman Service, who will determine the right outcome.