If your family needs to make a death claim in the future, we understand it will be a difficult and worrying time for them. We will take great care in helping them through the process.

In the event of needing to claim on the Accidental Death insurance policy, your representatives can register the claim by either email or letter. To help everyone understand what will be needed and to assist us in managing the claim as quickly as possible, our process is detailed below:

You can register your claim by email to claims@limeinsurance.com or if you prefer, by writing to us:

Claims Manager
Lime International Limited
Level 30
The Leadenhall Building
122 Leadenhall Street

Tel no. +44 (0)203 753 469

To help us process the claim quickly, please provide us with the following information when registering your claim:

  •  The name of the person who has died

  •  Who you are and your relationship to the deceased

  • The Accidental Death insurance policy number (if you have it)

  • Your preferred contact details

About the claims process

We will register the claim and notify the insurer, who will ask for the completion of a claim form by the nominated beneficiaries or appointed legal representative and to provide all reasonable and necessary evidence required to support the claim. If the information supplied is insufficient, further information may be requested. If the additional information is not supplied, the claim may be rejected or payment withheld until the information requested is received.

If the insurer turns down a claim, and the nominated beneficiaries or appointed representatives do not agree, they can appeal this decision, and will be given the contact details for Lloyd’s and the Financial Ombudsman Service, who will determine the right outcome.