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Mind-Matters

Be your best. Every day. Expert support for mental wellbeing and resilience.

Work worries? Parenting concerns? Stressed about sleep? No matter what's up, Mind-Matters helps you manage your mental wellbeing and build your day-to-day resilience to be the best that you can be - in the workplace, at home,anywhere.

You'll get 24/7 access to online and telephone emotional and practical support services from only £3 month.

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Manage your diagnostic tests online, around your schedule

Getting a diagnostic test is quick, easy and convenient. There's no excess and we cover the cost of the diagnostic tests upfront - so you'll never pay a penny more than your monthly premium.
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Book a GP appointment

Book an appointment with your GP, or use our virtual GP service (included), to find out if a test or scan is required.
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Receive your diagnostic test

Book your test at one of 5,000 dedicated private diagnostic centres nationwide, be seen within 48 hours of your GP referral confirmation.
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Get answers, fast

Receive your results within 4 days (typically). If needed, your GP will recommend treatment or refer you to a specialist.
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Unlimited, 24/7 access to fully qualified counsellors, plus much more – from £3 per month

Emotional support and practical advice whenever you need it, from our online assessment tool to our friendly, fully qualified counsellors and experts.

Resilience Checker

Consult our easy-to-use online assessment tool

How are you feeling? Answer a few questions in our easy-to-use tool, designed by doctors to assess your current mental health and resilience, then be guided to the right support.

Resilience Support Line

Get answers online, or call our 24/7 confidential helpline

Call our friendly, fully qualified counsellors anytime for confidential emotional support, practical advice, or if you just need a listening ear.

Resilience Booster

Access additional resources & qualified experts

If needed, our counsellors will refer you to additional online resources like a CBT course or pre-booked counselling sessions.
See full plan features & pricing

Perfect for everyone who wants to take care of their mental wellbeing

We all have days when we need a bit of extra support, or when we’re feeling stressed about a particular problem. Mind-Matters supports your everyday mental wellbeing and can help you boost your resilience – meaning you can bounce back and get on with your life.

Emotional Support

Feeling low or anxious?
Stressed?
Trouble sleeping?
Parenting worries?

Practical Advice

Divorce or relationship issues?
Legal conflict?
Challenges caring for elderly relatives?
Financial worries?

In the Workplace

Worried about work?
Feeling under pressure or overwhelmed?
Struggling with pleasanteeism?
Returning to work after maternity or sick leave?
See Mind-Matters for Business

At Lime, our purpose is to help people stay healthy for longer by providing super-simple affordable top-ups to public healthcare.

Mind-Matters fills an urgent need in our communities and workplaces to support mental health and strengthen resilience every day.

1 in 4 people will experience a mental health problem of some kind each year.
Source: Mind
Mental ill health is responsible for 72 million working days lost and costs £34.9 billion to UK businesses per year.
Source: MHFA England
34% of UK workers surveyed admit that they are struggling to cope in everyday life.
In 2019/20 stress, depression or anxiety accounted for 51% of all work-related ill health.

Unlimited, 24/7 access to trained counsellors, plus much more – from only £3 month

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Lime Health top-ups

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Get covered in less than 5 minutes. Cancel anytime.

You’re in complete control with Lime. Get covered in minutes then change, or even cancel, your policy anytime from your Lime online account - with no extra fees or unwanted surprises.
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Get a FREE online quote

It only takes a few seconds to see how little you’ll pay. We don’t even ask for your email address.
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Get covered

Answer a few questions, pay your first month’s premium, and that's it. No medical exam required.
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Cancel anytime

Change or cancel your cover online as your circumstances change, without any charges.
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"People put off from buying costly health insurance could save hundreds of pounds with a new approach that allows customers to choose the specific cover they want.”
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Peace of mind that people can afford.

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Choose from one of the plans below

Care

Our essential plan giving you unlimited access to our online assessment tool and 24/7 telephone helpline, plus additional online resources.
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Pay and get instant access to services.
Cancel anytime.

What's included

24/7 unlimited access to trained counsellors via our confidential Resilience Support Line

Counselling support – Emotional support whenever you need it from friendly, fully qualified counsellors.

Specialist help with personal and work-related issues

Life helpdesk support - Practical assistance from experts in law, debt, family life, physical health, bereavement and more.

Unlimited access to our online assessment Resilience Checker tool

Our unique online tool, designed by doctors to help you assess your mental wellbeing and resilience levels, then guide you to the right support, if needed.

Online CBT course Resilience Booster

Online, digital cognitive behavioural therapy course, completed at your own pace, referred via our counsellors on the Resilience Support Line, if appropriate for you.

Unlimited access to mental wellbeing resource library

Online library of expert-written, practical self-help materials.

Discount on face-to-face therapy

25% discount available for local,instantly bookable, face-to-face therapy sessions available on a pay-as-you-go basis.
Subscribe now
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Resolve

Includes everything in our Care plan, up to six structured telephone counselling sessions you can pre-book with the same counsellor (referred via the Resilience Support Line if appropriate for your situation).
Subscribe now
Pay and get instant access to services.
Cancel anytime.

What's included

24/7 unlimited access to trained counsellors via our confidential Resilience Support Line

Counselling support – Emotional support whenever you need it from friendly, fully trained counsellors.

Specialist help with personal and work-related issues

Life helpdesk support - Practical assistance from experts in law, debt, family life, physical health, bereavement and more.

Unlimited access to our online assessment Resilience Checker tool

Our unique online tool, designed by doctors to help you assess your mental wellbeing and resilience levels, then guide you to the right support, if needed.

Online CBT course Resilience Booster

Online, digital cognitive behavioural therapy course, completed at your own pace, referred via our counsellors on the Resilience Support Line, if appropriate for you.

Unlimited access to mental wellbeing resource library

Online library of expert-written, practical self-help materials.

Discount on face-to-face therapy

25% discount available for local, instantly bookable, face-to-face therapy sessions available on a pay-as-you-go basis.

Up to PLUS 6 structured counselling sessions

Up to 6 pre-bookable telephone sessions working with the same counsellor. Referred via counsellors on the Resilience Support Line, if appropriate for you.
Subscribe now
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A force for social good

Watch CEO and Founder Shaun Williams explain his mission to make Lime a force for social good - by making valuable healthcare affordable and accessible to people underserved by traditional insurance companies.

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"Very quick, easy to use and fantastic value for money."

Frequently asked questions

Why do I need Mind-Matters?

A bit of stress and anxiety is part of life, but sometimes we could all do with support to keep it in check, either in the form of a friendly ear when we’re feeling low or some expert advice on an issue that is causing sleepless nights. Mind-Matters is designed to help maintain mental wellbeing every day and build resilience - that is the ability to bounce back from difficult or stressful situations. The combination of emotional and practical support and our ability to signpost plan members to the best, most appropriate support for their needs, means that Mind-Matters is a great place to start when you need help, no matter what the problem might be.

What does Mind-Matters include?

  • Our online assessment tool, the Resilience Checker. Designed by doctors, the Resilience Checker can be used regularly to check in on your own mental wellbeing and resilience, so that you can get support for potential issues as soon as possible, before they become a crisis.
  • Our Resilience Support Line provides emotional and practical care with fully qualified counsellors as well as specialist advisers to help with issues such as legal matters or financial concerns.  
  • Our Resilience Boosters, referred via the Resilience Support Line, are designed to help you get back to your best, including an online CBT (Cognitive Behavioural Therapy) course, library of mental wellbeing resources and (for those on the Resolve plan) up to six pre-bookable telephone counselling sessions with a named counsellor. You will be given access to these services by a counsellor on our Resilience Support Line, if appropriate for your situation.
  • On top of this, Mind-Matters plan members can book local, in-person therapy sessions with a 25% discount for the first session.

Who can use Mind-Matters?

If you are a UK citizen or a UK domicile, permanently living in the UK (excluding the Channel Islands, Scottish islands and the Isle of Man) for 6 or more months of every year, and you are aged between 18 and 70 you are eligible to purchase a plan. The plan will automatically cease the month after your 70th birthday. Once membership has been purchased, a member can complete the Resilience Checker and / or call the Resilience Support Line on behalf of a family member, friend or colleague if required, including children.

How long do I sign up for?

Your plan will be billed on a monthly basis for as long as you require with no minimum term. You can cancel any time with no penalty.

Is Mind-Matters fully confidential and anonymous

Yes, the information you share with either the Resilience Checker or the Resilience Support Line is fully confidential. When calling the Resilience Support Line, you will be asked to give your name and contact details which will be held confidentially just in case you get cut off. If your call is about counselling issues, you may be asked some standard risk questions for your own safety. Any personal information you provide to your counsellor is confidential and between you and the counsellor. Counsellors will only intervene – and, if necessary, break confidentiality - if you or someone else is in danger of being harmed by your, or someone else’s actions.

What type of issues can I call the Resilience Support Line about?

Any issues you like. In particular, anything that might be affecting your work or personal life, such as work/personal relationships, stress and work concerns. This might include:

  • Legal matters such as consumer rights, property, landlord/tenant, family and motoring law
  • Money matters, including managing creditors, budgeting and debt management plans
  • Health and wellbeing information on lifestyle issues such as diet, exercise, sleep, health and medical concern

Are there any issues that are unsuitable for Mind-Matters?

Mind-Matters is designed to help you identify when you might need more support with your mental wellbeing and provide generalist support in the form of counselling and online CBT therapy. Therefore there are some issues and situations which are not well-suited for Mind-Matters e.g:

  • Long-term or serious mental health issues will require longer-term more in-depth therapy e.g. Family therapy, gender issues, abuse, addiction such as gambling / alcohol / drugs
  • More complex issues e.g. complex bereavement / loss, court cases, psychological or physical injuries, trauma (recent or previous)
  • Individuals already receiving counselling / psychological support from another practitioner.

That said, Mind-Matters is a good place to start if you need help as our online assessment tool and counsellors will be able to help you navigate to find the best support for you, even if that is external to the Mind-Matters service.

How often can I use this service and will it affect the price I pay?

You can contact the service whenever you need ad-hoc counselling support or information to help with a legal, money, debt or health and wellbeing issue. If you have the Resolve plan, you will also be able to access one set of 6 structured telephone counselling sessions per plan year – referred via a counsellor on the Resilience Support Line, if this would be beneficial for you.

The amount you use the service will have no impact on the price you pay, except for pay-as-you-go services.

Mind-Matters from Lime, supporting you to be the best you can be, every day.

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Lime International Limited and Lime International Health Limited are part of a group of companies of which the ultimate parent company is Lime Global Limited.

Lime International Limited, Lime International Health Limited and Lime Global Limited are registered in England and Wales. Company numbers 10180963, 12473029 and 09666467 respectively. Registered office: Level 30, Leadenhall Building, 122 Leadenhall Street,London, EC3V 4AB

Lime International Limited is authorised and regulated by the Financial Conduct Authority. Registration number 759122. Further details can be found on the Financial Services Register at http://register.fca.org.uk

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